Batching Requests

Created by Tim Verdon, Modified on Tue, 18 Aug at 10:19 PM by Tim Verdon

Client Guide

Purpose, eligibility and request flow

Batching overview

Batching groups eligible non-urgent maintenance requests in selected shopping centres, helping reduce callout costs and improve service efficiency.

Our Batching functionality gives clients and approvers a new service delivery option and cost model for eligible reactive maintenance requests.

The Batch option is available in selected shopping centres and will expand across Australia and New Zealand as job volumes grow. Unless agreed otherwise, Batch work is completed during business hours.

Why use Batching?

Benefit	What it means
Lower callout costs	Multiple eligible requests are grouped into one planned service run.
Improved supplier efficiency	Contractors complete several jobs within the same centre or area.
Less disruption to stores	Work is planned and coordinated as part of a grouped attendance.
Clearer visibility	You retain visibility of each request and its progress through Ticked Off.
Faster coordination	Approved non-urgent work moves into a managed queue for grouped delivery.

Eligible work

The Handyman category will be activated first, followed by additional categories over time.

Typical jobs that can be added to Batch include:

Cosmetic defects
Basic carpentry works
General handyman works

How Batching works

Step	Stage	What happens
1	Select Batch	A client or approver selects the Batch priority as the service delivery option for an eligible request.
2	Request enters the queue	The approved request waits until the required number of Batch jobs is reached across participating clients.
3	Requests are grouped	Once the threshold is reached, Ticked Off groups the requests into a Batch.
4	A contractor is nominated	The Batch is nominated to a high-performing contractor through the standard nomination process.
5	Attendance is scheduled	When a contractor schedules Batch jobs, an attendance date is confirmed and communicated as normal. The exact time of attendance depends on the order in which jobs are actioned.

Cost benefit

In practice, an eligible P4 request may receive the required service at a lower cost through grouped attendance.

Batch request statuses

Status	What it means
In Queue	The approved request is waiting for the Batch threshold to be reached.
Awaiting Supplier	The Batch has been nominated and is waiting for the contractor's response.
Open	The contractor has accepted and the request is progressing.

SLA and attendance expectations

The SLA for Batch requests is fluid, but will always be less than 60 days.

P1 and P2 requests cannot be added to Batch.

If operational requirements change, Ticked Off may:

Remove a request from Batching
Escalate the request separately
Renominate the request independently

When a Batch request requires separate management

Sometimes a request may differ from what was described in the original description. Some work may turn out to be more than a basic repair, or require additional parts, approvals or specialist trades.

For this reason, Ticked Off reserves the right to remove a request from Batch and manage it separately.

Examples include:

Parts are required
Site access is unavailable
Additional approval is required
An additional trade required
The scope changes following onsite assessment

Communication and Updates

You will continue to receive standard request updates through Ticked Off, including:

Tagging
Attendance updates
Completion updates
Additional approval requests where required

Email and push notification preferences are managed through your Ticked Off profile settings.

Eligible Shopping Centres

The following centres are currently eligible for Batching

Erina Fair
Macquarie Shopping Centre
Westfield Bondi Junction
Westfield Kotara
Westfield Penrith
Westfield Miranda

Need more information?

For more information, contact Ticked Off Support.

support@tickedoff.app

02 9070 9999