Request Control Centre Guide

Overview

• Use the Control Centre to monitor workload, act on overdues, and apply quick filters.

• Panels included: 

  • Overdues

  • On Track

  • Total Active 

  • SLA Met 

  • High Priority Requests

  • Requests Completed

Toggle between views

• Select the toggle icon in the top right to switch between the standard list and the Control Centre.

Panels

• Overdues: Counts for Acceptance, Attendance, Supplier Review, and Quotes. Expand to see sub-states.

• On Track: Requests not currently flagged as overdue.

• Total Active: Includes all requests except those in the cancelled, rejected or archived statuses.

• SLA Met: Percentage of Reactive, Programmed, and Quoted requests this calendar year that met SLA, or have a valid OOSLA reason.

• Requests Completed: Bar chart by Week, Month, or Year, with year-on-year comparison.

• High Priority Requests:  Active P1 and P2. Toggle between SLA and Time In Status.

Quick action filter buttons

• Buttons sit under the Control Centre. They load common views fast. Includes: Reactive, Programmed, Quoted,  request type filters.

• Clicking the request type will load applicable requests under the control panel.
  

Filters moved to the search bar

• Open filters from the search bar using the filter icon..

• Use Show Completed to include closed requests.

• Use Show Invoices to surface invoiced items.

• Save frequent searches as Favourite to reuse through My Saved Searches.

Tips

• Select tiles and counts to apply a quick filter to the list below.

• Select Refresh to update tiles before acting.