For the most part, communication regarding requests will be via email / push notifications. Each email notification will contain the Brand, Location and WR #, as well as a link that will connect you directly to the request (provided you are logged in).
Below is a table of the notifications you will receive and the action you will need to take.
Submitted a Request | Confirmation that a request has been submitted. | No action required. |
Request is Awaiting Approval | A request has been raised that requires your approval to proceed. | Approve / Reject Request. |
Approved a Request | Confirmation that a request has been approved by your approver. | No action required. |
Accepted a Request | Technician has scheduled your request. | Review email. Will contain date/time tech will attend. If not suitable contact TO immediately. |
Edited a Request | Request has been edited. | Review email to see changes. Will generally be change in date/time tech is to attend. If not suitable contact TO immediately. |
Attended a Request | Technician has marked request as attended. | Confirm works complete, please log into platform/app and rate request. |
Cancelled a Request | Request has been cancelled. By store, approver, TO staff or auto cancel. | Review email to review cancellation notes. If you feel this has been cancelled in error, please contact TO. |
Supplier Nominated to Quote | TO staff have requested a quote from a supplier. | No action required. |
Supplier to Attend Site | Supplier has booked in a site visit to provide quote. | Review email. Will contain date/time of site visit. |
Awaiting Quote Approval | TO staff have delegated a quote for you to review. | Review quote in platform/app and approve/decline. |
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