How to Understand Work Request Status

Created by Tim Verdon, Modified on Thu, 16 Feb, 2023 at 10:24 PM by Tim Verdon

The status of a request lets you know where in the process the request is.

Pending	Request is pending action. In most cases from TO staff.
Cancelled	Request has been cancelled. Either by TO admin or approver.
Awaiting Approval	New request/quote is with client for approval. Approval is needed before Ticked Off can proceed.
Approved	Request has been approved by client, TO admin to nominate to supplier.
Awaiting Supplier	Request has been nominated to supplier, awaiting them to accept/schedule.
Declined	Supplier has declined request, TO admin to nominate to alternative supplier.
Open	Request has been accepted/scheduled by supplier.
Attended	Supplier has attended and rated the request.
Closed	Request has been rated by supplier and store. Works generally complete.
Awaiting Supplier Review	Request complete, awaiting supplier to review items.
Awaiting Admin Review	TO admin to review request. Items and quotes.