Supplier Performance: metrics explained

The Supplier Performance feature is designed to help identify and reward top performing Suppliers, ensuring we continue to deliver high-quality service across our client network. On each Work Request, you'll see these icons in the top right corner of the General Details section. These metrics are tracked in real time per work request, contributing to your overall score, and will be marked complete or incomplete, as below. You'll always have visibility over your score and ranking.

What am I being scored on?

There are 6 key areas that your Performance score will focus on:

• Accepting Requests -  responding to nominated requests within the required time frame
• Site Sign In - ensure your team sign in when attending site, via the Ticked Off QR token. This allows us to communicate vital safety information, and allows your team to add photos direct from site.
• Meeting your SLA - requests are marked complete within the agreed upon timeframes.
• Documentation Uploaded - this includes photos, invoices and any other required documents
• Cost & Invoice Accuracy - ensure that your invoices align with approved rates, and are submitted promptly
• Client Feedback – Client satisfaction and feedback upon request completion.

Your Supplier Performance scores will contribute to your overall ranking, based on requests completed in the last 3 months. This will assist administrators when nominating jobs, to reward high-performing suppliers with more opportunities for work. Throlling 3-month window means you'll always have the opportunity to improve your ranking, by focusing on on strong, consistent performance. To give everyone a fresh start, your scores will reset at go-live on April 1st 2025.

As an extra incentive, for every request that you meet each metric, you will be eligible for our Fast Payment option - guaranteed within 24 hours of Admin Review! 

How can I improve my score?

Here are some simple but effective ways to maximise your performance score:

⭐ Act Fast - Accept requests promptly and attend within agreed timeframes.

⭐ QR Check-In/Out - Always scan in and out on arrival and departure – missed check-ins lower your score.

⭐ Document Thoroughly - Add clear, timely notes and photos to every request. 

⭐ Invoice Promptly - Ensure invoices match approved costs and are submitted correctly.

⭐ Communicate Early - Use request comments to flag delays or issues before they escalate. We understand sometimes things don't go to plan. Ensure everyone is kept in the loop, and we can manage metrics accordingly

⭐ Work Smart - Take advantage of quick actions and automations available to you, such as our AI Invoice Reader and QR Sign In.

Please reach out to Ticked Off Support if you'd like to learn more about any of these tips, and join us for our Supplier Webinar on XX/3/25! Register Here